With an impressive academic foundation, Susan holds a Bachelor of Arts in Psychology from the University of Massachusetts at Dartmouth and a Master of Education (M.Ed.) along with a Certificate of Advanced Graduate Study (C.A.G.S.) in Counseling Psychology from Springfield College. Her commitment to continual growth led her to earn prestigious graduate certificates in The Business of Medicine from Johns Hopkins University and High-Performance Leadership from Cornell University, bridging the gap between clinical excellence and organizational leadership.
As a certified John Maxwell Speaker, Trainer, and Coach, Susan leverages proven leadership methodologies to transform healthcare teams facing unprecedented challenges. Her workshops, seminars, and keynote speeches consistently receive outstanding feedback for their practical application, emotional resonance, and immediate impact on team dynamics. Healthcare organizations nationwide seek Susan's expertise when navigating complex transitions, addressing burnout, or revitalizing their organizational culture.
Throughout her extensive career in acute healthcare settings, Susan has coached hundreds of professionals through critical challenges including interdisciplinary communication barriers, compassion fatigue, trauma response, and the implementation of patient-centered care initiatives. Her approach combines evidence-based psychological principles with real-world healthcare experience, creating interventions that work within the constraints and realities of modern healthcare environments.
What truly distinguishes Susan's work is her ability to witness and honor the authentic experiences of both healthcare providers and the patients they serve. Having observed countless moments of remarkable human resilience during medical crises, she brings a unique perspective to her writing and coaching—one that acknowledges the profound emotional dimensions of healthcare work while offering practical strategies for sustainable excellence.
Susan's online courses and books have become trusted resources for healthcare professionals seeking to enhance their leadership capabilities while preserving their wellbeing. Her writing on mental health and personal development translates complex psychological concepts into accessible, actionable guidance that readers can immediately implement in both professional and personal contexts. Each publication reflects her deep understanding that effective healthcare leadership begins with self-awareness and intentional personal development.
Beyond her professional achievements, Susan remains dedicated to creating supportive communities where healthcare professionals can authentically share their experiences and collectively develop solutions to industry-wide challenges. Her facilitated group coaching programs have become safe havens for professionals to address burnout, process difficult patient outcomes, and rediscover the purpose that initially drew them to healthcare.
For those navigating the complexities of healthcare leadership, personal wellness, or mental health advocacy, Susan offers compassionate guidance grounded in both academic knowledge and lived experience. Her approach empowers individuals and teams to embrace their challenges as opportunities for meaningful growth and transformation.
Connect with Susan and explore her transformative resources at www.SusanLeys.com.